FAQ's

No, you can choose to check-out as a guest on our website. Please note you will not be able to access your order information after an order is placed. You will still receive a 'confirmation email ' with your order. 

If you create a customer account  you can access order history, and current order status. Your details, such as address information, will be pre-filled from the stored information during checkout making your checkout quicker and easier the next time you shop with us.

You can either set up an account at checkout or using the ‘Login’ option at the top right-hand side of the website. Then selecting 'New Customer - sign-up.'

We have two methods of delivery for the UK. See below:

Cost

Standard Delivery (3 to 5 working days) £4.95

Free Shipping over £35.

Find out more on our 'Shipping & Delivery' page.

You can find a list of countries that we currently deliver to, along with shipping charges here.

If your country is not listed, please email us at enquiries@scottishfinesoaps.com and we will try to add it in the future.

The majority of our products can be shipped abroad. 

With the exception of our Eau De Toilettes and beard oil - Unfortunately due to restrictions with our courier we cannot send this outside the UK. 

We ship all orders using bubble wrap and our cardboard boxes which are fully recyclable.

Yes, just Sign In to your account and you can see all your Order History. If you are unable to do this, please email enquiries@scottishfinesoaps.com and we will be happy to help give you an update on your order.

For all customers outside the US - No, currency conversions shown are only for guidance.  All orders will be processed in £GBP at checkout.  Your bank will process your order at the exchange rate set out by them. 

US customer are now able to view products and process orders in USD.

We don’t add palm oil in its original form to our products, although some of our ingredients are derived from palm oil such as sodium palmate on our soap bars which is derived from sustainable palm oil. 

As a company we are committed to using only palm oil derivatives that come from sustainable sources. We will work continuously with our suppliers to ensure that, where possible, only RSPO (Roundtable on Sustainable Palm Oil) ingredients are used in our products.

No, none of our products contain harmful polyethylene microbeads. Our scrubs use only natural, biodegradable exfoliants such as castor oil beads, walnut shell & lava granules as we are committed to protecting the environment.

All of our products are suitable for vegetarians and most of our products are suitable for Vegans. Also in some of our ranges there may be the occasional product that contains lanolin.
Look out for our vegan friendly symbol to help you identify the vegan friendly products.

This now includes our Au Lait Collection, which is now made using oat and chamomile milks.

We endeavour to create bath and beauty collections which will not irritate sensitive skin. We now carry out dermatological testing on all of our products to check their compatibility with sensitive skin.
It is unfortunate if you have had a reaction to one of our products. Our products undergo various tests and controls, however, a reaction or intolerance is unfortunately possible and usually related to an individual’s sensitivity. Fragrance allergens are listed as part of the ingredients list which will be displayed on the packaging of the product and on our website..

Most of our products have been dermatologically tested and this will be an on going process across our ranges. If a product has been tested it will be present within the product description on the product page and on the product packaging itself if you have bought somewhere other than our website.   

Dermatological testing helps us assess the tolerability of our cosmetic products and it reveals any potential irritants and allergic effects. We choose for this to be tested on human volunteers with sensitive skin over a 48hr period.

All products deemed “Sensitive Formula. Dermatologically Tested” on our website have passed with a 0 – 0.08 rating for skin irritancy and can be classed as non-irritant. Skin irritation is defined as non-immunological local skin inflammation.

No, we do not use parabens in any of our products.

We are against animal test of any kind.  We do not perform animal testing on our products at any stage of development, nor is it carried out by others on our behalf. We do not purchase raw materials on which animal testing of any kind has been performed.

We do not use SLS (Sodium Lauryl Sulfate) in any of our
products, however, we do use SLES (Sodium Laureth Sulphate) as this is the
milder of the two surfactants.

Although SLES in low concentrations e.g. diluted during
bathing and hand washing, is safe to use we have addressed customer concerns
regarding it's drying and irritating effects on the skin by offering some products which do not contain SLES
e.g. Original Recipes Ranges and Calluna Botanicals Range.

Yes some of our products contain Mineral Oil. Mineral Oil, or White Mineral Oil, is shown as Parrafin Liquidum on ingredient lists and is sourced from petroleum which is why some people don’t like to use it. It is however safe to use, it is a cosmetic grade of the oil that we use which means it is highly purified and can be used in pharmaceutical creams as well as in cosmetics and personal care. It is an excellent moisturiser and skin softener. We do however offer many products that do not contain mineral oil so that our customers have the choice.

We use the combination of MIT/ MCIT as a preservative in
most of our rinse off products and this is added well below the restriction
levels allowed for rinse offs. It will not be found in any of our leave on
products as a combination or singly.

As we are aware there are people with allergies to this preservative,
so we do offer options for of Hand Washes and other products that are free from
MIT.

All of our soap bars do not contain preservatives so these
would also fit in the criteria of MIT/ MCIT free.

Our soap bars in addition to our standard hand washes are
based on surfactants and they work in exactly the same way by breaking down
lipids including those surrounding enveloped viruses. When combined with the
correct hand washing technique, it helps to remove pathogens from your skin.

It’s important to note that surfactants are included in this
as a whole, including hand wash, shower gel, shampoo and washing-up liquid – as
they all work in exactly the same way.

All of our products are suitable for use during pregnancy. Our
products undergo a safety assessment and to pass this they must be ok for use
during pregnancy.

For professional medical advice, we would always recommend
contacting your Doctor or Midwife.

We add a Sea Kelp and a Seaweed to our Marine Spa range,
Kombu Kelp & Bladderwrack. Both of these are common to the British Isles
and North Atlantic Ocean.

Both are responsibly and sustainably sourced from Scotland’s
clean waters. They are not farmed and are naturally rich in minerals and
vitamins.

Interesting Fact: Studies have shown that harvesting,
Bladderwrack, in autumn yields a higher Vitamin C content and a summers
harvest, a higher Vitamin A content.

We are always looking for talented individuals to join our busy team. Please email your CV and covering letter to enquiries@scottishfinesoaps.com and someone from our recruitment team will be in touch in due course.

Yes, we’d be happy to hear from you. Please email us at enquiries@scottishfinesoaps.com

We’d be glad to speak to you about becoming a stockist. Please email your contact details and location to sales@scottishfinesoaps.com and one of our sales representatives will be in touch.

Please email enquiries@scottishfinesoaps.com with your postcode and we will reply as quickly as possible with details of the nearest stockist to you.

Yes, we have a Factory store and we'd love you to take a look around. You can find us at:

Scottish Fine Soaps

North Main Street

Falkirk

FK2 8HT

Our opening hours are:

Monday - Friday 8.30am - 4.30pm.